Common Faults
Dim Screen
If your screen has gone dark, or appears to have stopped working completely, turn the laptop on, and hold the laptop screen up to a bright light and see if you can see a faint image on it. If you can, the screen itself is still working, but the backlight or inverter may be faulty.
We can replace the inverter for around £80, and we can replace the backlight for around £90. (Only one will need replacing.)
Broken Screen
If your screen has been physically damaged, we can install a new screen for around £75 plus the cost of the new screen itself, which will be from £80, depending on the size.
Broken power socket
This is a very common fault on laptops. We will completely disassemble the laptop so that the old power socket can be desoldered from the motherboard, and a new power socket will be soldered on.
From £85, which includes all parts and labour.
Liquid spills
Liquid can damage your laptop keyboard, touchpad, and also short circuit the motherboard, damage the hard drive, and any other components. We will disassemble your laptop completely, checking for any signs of damage, and will clean all affected parts.
Around £75 if no replacement parts are required.
Please turn your laptop OFF as soon as you spill liquid on it, remove the power cable, remove the battery, and leave the laptop open and upside down, so that any liquid can drain out through the keyboard. Do NOT turn it back on, as this can lead to further damage caused by short circuits.
Faulty hard drive
We can install a new hard drive of any capacity you choose, and attempt to copy over all data from the original drive where possible.
(We will try to recover data where possible, but cannot guarantee data recovery from faulty hard drives.)
Around £70 plus actual cost of new hard drive (around £45 for a 250GB drive).
Upgrade hard drive to larger capacity model
We can install a new hard drive of any capacity you choose, and also copy over ALL data, and your Windows installation, so the hard drive will appear the same as before, except it will have a larger capacity.
We will put your old hard drive into a FREE external hard drive enclosure, so you can use it to back up data from your new hard drive.
Around £75 plus actual cost of new hard drive. (Please e-mail us for current prices, as they change daily).
Laptop won't turn on
We can check your laptop power supply, and also the motherboard, to see if the power connector is faulty.
Around £65 if the power supply needs replacing (free power supply included in this price).
From £85 if power socket is faulty (see third entry above for details).
Keyboard faults
Some of the keys on your keyboard may have stopped responding, this can be due to sugary liquid having been spilled at some time in the past, or (more rarely) just due to wear and tear.
Around £60 if we can repair the keyboard by dismantling and cleaning (most keyboards are repairable), around £80 if we need to buy a new keyboard.
Touchpad faults
Touchpads are generally very reliable, but again, spilled liquids can cause them to stop working properly, and touchpad buttons are also vulnerable to spillages.
Around £60 if we can repair the touchpad by dismantling and cleaning, around £80 if we need to buy a new touchpad.
DVD drive faults
Laptop DVD drives are very fragile compared to PC DVD drives, if your DVD drive is no longer reading discs properly, we can replace it with a new unit.
Around £75, including a new DVD drive.
Virus and malware removal
We can remove viruses and malware, these often run in the background and can slow down your laptop, and can also compromise your data when online.
If the virus or malware cannot be removed, we can reinstall Windows, after wiping the hard drive completely clean of all data. First we will copy off whatever files you need to keep, onto an external hard drive, then copy them back over to your laptop after reinstalling Windows. We can also back up your data to blank DVDs.
Around £60-£70 for virus and malware removal, around £70 for reinstalling Windows if necessary, and copying all important data back to your laptop.
Reinstall Windows
Over time, your Windows directory will fill up with 'temp' files, and other unnecessary 'junk' files, which programs and webpages leave on your hard drive. Even the best maintained systems end up slowing down over time, and eventually the only solution is to back up all your data and reinstall Windows, so it starts 'clean' again.
Around £70, including copying of all important data from your hard drive, and back onto the hard drive after Windows has been reinstalled.
One hour delivery window with Interlink Express
Are you fed up of having to stay in all day, waiting for a delivery? Our couriers give you a one hour delivery window.
You will receive an e-mail and text message on the day your laptop is being delivered to you, stating the one hour delivery window your laptop will arrive in. If you aren't able to receive your parcel during that time, you can reply to the text or e-mail to change the date of the delivery to the next day, or the day after that.
Once you have received your one hour delivery window e-mail or text, you can plan your day more easily - no need to wait in all day for your laptop to be delivered!
